Frequently Asked Questions (FAQ)

1. What products does Fittrus sell?

Fittrus specializes in Fitness & Home Workout products, including workout accessories, fitness equipment, and home training essentials designed to support a healthy and active lifestyle.

2. Where do you ship?

Currently, Fittrus ships only within the United States.

3. How long does shipping take?

Orders are usually processed within 1–3 business days, and delivery typically takes 5–10 business days depending on the shipping destination.

4. How can I track my order?

Once the order is shipped, a tracking number will be sent to the customer’s email address.

5. What payment methods do you accept?

Fittrus accepts secure major payment methods available at checkout, including credit/debit cards and other trusted payment options.

6. Can I cancel my order?

Yes. Orders can usually be canceled within 12 hours of placing the order. After that, the order may already be processed or shipped.

7. What is your return policy?

Customers may request a return within 30 days of receiving the order, provided the item is unused and in original condition.

8. How long do refunds take?

Approved refunds are generally processed within 5–10 business days to the original payment method.

9. What should I do if I receive a damaged or incorrect item?

Please contact support within 48 hours of delivery and include photos of the issue. The support team will help arrange a replacement or refund.

10. How can I contact customer support?

Fittrus
50 W 100 S, Moab, Utah, United States
Phone: +1 863-369-8547
Email: support@fittrus.com